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Privacy Policy

OFFERHIPRO PRIVACY POLICY

Effective Date: 01.01.2026
Last Updated: 27.02.2026

1. Introduction

OfferHiPro (“we”, “us”, “our”) operates a digital service marketplace in the United Arab Emirates that connects clients with independent professionals and businesses.

This Privacy Policy explains how we collect, use, store, and protect personal data when you use:

  • OfferHiPro website

  • OfferHiPro mobile application

  • Related services

By using OfferHiPro, you agree to this Privacy Policy.

2. Scope of This Policy

This Privacy Policy applies to:

  • Clients seeking services

  • Service providers (freelancers, contractors, companies)

  • Business users

  • Website visitors

3. Legal Basis for Processing (UAE PDPL)

Under Federal Decree Law No. 45 of 2021, we process personal data based on:

  • User consent

  • Contractual necessity

  • Legal obligations

  • Legitimate interests (where permitted)

4. Information We Collect

4.1 Information Provided by Users

Clients:

  • Name

  • Email address

  • Phone number

  • Location details

  • Service requests

  • Messages with providers

Service Providers:

  • Full name

  • Business name

  • Trade license (if applicable)

  • Emirates ID or verification data (where required)

  • Portfolio content

  • Service descriptions

  • Pricing information

4.2 Automatically Collected Data

  • IP address

  • Device information

  • Browser type

  • App usage data

  • Cookies and tracking data

  • Location data (if enabled)

4.3 Verification & Compliance Data

To comply with UAE regulations, we may request:

  • Identity verification documents

  • Professional licenses

  • Trade license copies

  • Insurance proof (if applicable)

This data is processed securely and only where necessary.

5. How We Use Personal Data

We use data to:

  • Create and manage accounts

  • Connect clients and service providers

  • Facilitate bookings and communications

  • Verify professional credentials

  • Prevent fraud and abuse

  • Improve platform functionality

  • Provide customer support

  • Comply with UAE legal obligations

  • Send platform updates and marketing (with consent)

6. Data Sharing

We do NOT sell personal data.

We may share data with:

  • Other users (as part of platform functionality)

  • Payment processors (if enabled)

  • Hosting providers and analytics services

  • Regulatory authorities (when required by UAE law)

  • Law enforcement agencies

  • Legal advisors and auditors

All third parties must maintain confidentiality and legal compliance.

7. Professional Profile Visibility

Service provider profiles may be publicly visible and may include:

  • Business name

  • Portfolio content

  • Reviews and ratings

  • Service descriptions

Providers are responsible for ensuring information shared is appropriate for public display.

8. International Data Transfers

If personal data is transferred outside the UAE, we ensure:

  • Adequate data protection standards

  • Contractual safeguards

  • Compliance with UAE PDPL

9. Data Retention

We retain personal data only as long as necessary for:

  • Providing services

  • Legal compliance

  • Fraud prevention

  • Dispute resolution

Verification data may be retained longer where required by law.

10. User Rights Under UAE Law

Under the UAE Personal Data Protection Law, users have the right to:

  • Access personal data

  • Request correction

  • Request deletion (subject to legal obligations)

  • Restrict processing

  • Withdraw consent

  • Object to certain processing

  • Request data portability (where applicable)

Requests may be submitted to: privacy@offerhi.com

Identity verification may be required.

11. Security Measures

We implement reasonable technical and organizational measures, including:

  • Encryption technologies

  • Secure infrastructure

  • Access controls

  • Monitoring and fraud detection systems

Despite our efforts, no platform is completely secure.

12. Cookies & Tracking

OfferHiPro uses cookies and similar technologies to:

  • Enhance user experience

  • Analyze traffic and usage

  • Improve performance

  • Deliver relevant content

Users may manage cookie preferences through browser settings.

A separate Cookie Policy may apply.

13. Children’s Privacy

OfferHiPro is not intended for individuals under 18.

We do not knowingly collect personal data from minors.

If such data is identified, it will be deleted promptly.

14. Marketing Communications

We may send:

  • Service updates

  • Product announcements

  • Promotional offers

Users may opt out at any time via account settings or unsubscribe links.

15. Data Breach Response

In the event of a data breach:

  • We will investigate promptly

  • Notify competent UAE authorities if required

  • Inform affected users when legally necessary

16. Third-Party Links

OfferHiPro may contain links to third-party websites.

We are not responsible for their privacy practices.

Users should review third-party privacy policies independently.

17. Changes to This Policy

We may update this Privacy Policy periodically.

Material changes will be communicated through:

  • Platform notifications

  • Email updates

  • Website announcements

Continued use constitutes acceptance of updates.

18. Contact Information

OfferHiPro
TTOFFER PORTAL LLC
Pacific Tower, Al Marjan, Ras Al Khaimah
Email: privacy@offerhi.com